Greenglaze is a glass installation and glazing contractor. We are the data controller responsible for your personal data.
Website: greenglaze.co.uk
Email: sales@greenglaze.co.uk
Address: 5 High St, Halstead CO9 2JD
Company Registration No: [XXXXXXXX]
For any questions about this policy or to exercise your data protection rights, please contact us at the email address above.
2.1 Identity & Contact Data
2.2 Technical & Usage Data
2.3 Communications Data
We do not collect sensitive or special category personal data and ask that you do not submit such information via our website.
Our downloadable PDF resources are freely available without any data capture — no personal data is required to access them.
We process your personal data only where we have a valid lawful basis under UK GDPR:
| Purpose | Lawful Basis | Data Used |
| Responding to glazing project enquiries | Legitimate interests / pre-contract steps (Art. 6(1)(b)(f)) | Identity, contact, communications data |
| Providing quotations and project information | Pre-contract steps / performance of contract (Art. 6(1)(b)) | Identity, contact, project data |
| Analysing website usage to improve our site | Consent (Art. 6(1)(a)) via Complianz cookie banner | Anonymised technical and usage data |
| Maintaining website security and preventing fraud | Legitimate interests (Art. 6(1)(f)) | Technical data, IP address |
| Complying with legal and regulatory obligations | Legal obligation (Art. 6(1)(c)) | As required by applicable law |
We do not carry out direct email marketing. If this changes, we will update this policy and obtain any required consent in advance.
Our website contact form is powered by Forminator (by WPMU DEV). When you submit an enquiry, your name, email address, telephone number (if provided), and message are stored in our WordPress database. The enquiry is then delivered to us by email via FluentSMTP, our email delivery service.
FluentSMTP routes outgoing emails from our WordPress site through a configured mail server. It processes your contact details only to the extent necessary to deliver the email notification to us. It does not store or use your data for any other purpose.
Your enquiry data is used solely to respond to your request. Contact form submissions are retained for 3 years from date of submission, after which they are securely deleted.
Please do not include sensitive personal information in your enquiry messages.
Our website makes PDF documents (such as product specifications, brochures, or project portfolios) freely available for download. No personal data is required or collected to access or download these files. We do not track individual PDF downloads in a way that identifies you personally.
Google Analytics may record that a PDF download link was clicked as part of general website usage statistics, but this is recorded anonymously and cannot be linked to an individual.
We use Google Analytics 4 (GA4) to understand how visitors use our website — which pages are most visited, how visitors find us, and how they navigate the site. This helps us improve the content and performance of greenglaze.co.uk.
Key privacy protections in place:
GA4 data is retained for 26 months. Google LLC is US-based; transfers are covered by the UK-US Data Bridge. Google's Privacy Policy: policies.google.com/privacy
We use Yoast SEO to manage the technical SEO of our website. Yoast SEO does not collect personal data from website visitors and does not set cookies on visitor devices. It operates entirely within our WordPress administration environment.
We use LiteSpeed Cache to improve the speed and performance of our website. LiteSpeed Cache may set a technically necessary cookie to manage cached page delivery. It does not collect personal data from visitors for tracking or marketing purposes.
Our website is hosted by SiteGround (SiteGround Spain S.L.), which processes technical data including IP addresses as part of hosting and security services. SiteGround acts as a data processor on our behalf under a Data Processing Agreement. Server logs are retained for up to 30 days.
SiteGround Privacy Policy: siteground.co.uk/privacy.htm
We do not sell or rent your personal data. We may share it with the following parties, strictly as necessary:
All processors are required to handle your data securely and in accordance with UK GDPR.
Google LLC is based in the United States. Transfers of personal data to Google are covered by the UK-US Data Bridge and Google's standard contractual clauses. SiteGround operates data centres within the EU/EEA. All other services we use are UK or EU based.
You may request further information about international transfer safeguards by contacting us.
After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer identify you.
You have the following rights in relation to your personal data:
To exercise any of these rights, please email us at sales@greenglaze.co.uk. We will respond within one calendar month. We may need to verify your identity. There is no charge unless requests are manifestly unfounded or excessive.
If you are dissatisfied with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO):
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113 | Website: ico.org.uk
We would welcome the opportunity to address your concern directly before you contact the ICO.
We implement appropriate technical and organisational measures to protect your personal data, including:
In the event of a personal data breach likely to affect your rights and freedoms, we will notify the ICO within 72 hours and inform affected individuals without undue delay.
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy notices before providing any personal data.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The current version and its effective date will always be published on our website.
This Privacy Policy was last updated on 24 June 2026.
